Job Title: VDOT Dynamics Developer
Location: 1401 East Broad Street, Richmond, VA 23219
Responsibilities
Demonstrate expertise in Dynamics 365 Customer Engagement, specifically the Dynamics 365 Customer Service module.
Perform Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
Assist with requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse), and C#.
Troubleshoot and remediate technical issues related to Dynamics 365, document solutions, and work with system administrators and other IT resources to implement fixes.
Apply strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
Adhere to best practices when implementing business solutions and define or refine a governance approach for the platform's use at VDOT.
Develop and disseminate documentation, including requirements, recommendations, and technical analysis, on platform usage.
Prepare mockups and prototypes based on requirements and use knowledge of Power Platform features and tools to offer solutions that meet business needs.
Function as a liaison between IT and business units; serve as a point of contact for issue logging, tracking, and resolution.
Assist customers in distinguishing between Dynamics 365, PowerApps, Power Automate, and other technology offerings when gathering requirements. Identify efficient solutions and recommend alternatives to meet business needs.
Contribute to improving processes and policies within the Business Enablement Services program.
Perform other duties as assigned.
Possess strong organizational and interpersonal skills.
Demonstrate logical, clear, and concise written and verbal communication skills.
Work seamlessly within a team while managing individual tasks.
React quickly to a fast-paced, rapidly changing environment.
Rely on experience and judgment to plan and accomplish goals.
Independently perform a variety of complicated tasks.
Work with a team of developers and system engineers.
Communicate clearly and effectively, both verbally and in writing.
Review and refine existing processes to better align with agency and group priorities.
Review existing procedures and propose, execute, and/or direct necessary changes.
Participate in on-call duties as necessary.
Work from home while providing the expected level of support.
Be available to support after-hours work as needed.
5 years of experience as a D365 Technical Lead.
8 years of experience creating and managing solutions using Dynamics 365 Customer Service.
8 years of experience customizing and implementing Forms, Views, Plug-Ins, Workflows, and BPFs in D365.
5 years of custom development experience using .NET, JavaScript, and C#.
3 years of experience with Power Platform and Dataverse.
3 years of experience using standard and premium connectors with PowerApps and Power Automate.
2 years of experience with DevOps in Power Platform/D365 environments.
5 years of experience with data integrations and migrations using ADF and SSIS Packages.
Experience with DevOps in Power Platform, including Power Pipelines/ALM Accelerator.
During the first two months, the candidate must work in the office four days per week.
After the first two months, the candidate must work in the office once per week.
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